MODIFYING OR CANCELLING ORDERS
Once an order is placed and your payment is pending, it cannot be cancelled without incurring cancellation fees. (what is the $$ for cancellation fee?)
Unfortunately orders cannot be modified once they are processed through our website without calling xxxxxx (phone number – time limit on order amendment??)
OUT OF STOCK ITEMS
If a product that you have ordered through the website is out of stock, we will endeavour to contact you via email or phone.
If an item you ordered is missing from your delivery, and is not listed as an ‘Out Of Stock’ item, please contact us on xxxx (phone number and email)
If you have any queries about your credit card please contact us on xxxx (phone number). Online credit card refunds and cancellations will be processed within (5 business days????).
RETURNS – DAMAGED ITEMS
We value our customers satisfaction above all else. If you have received a damaged item please contact us on (xxxxx) to speak to one of our customer representatives. Depending on the situation, we can offer a refund or credit your account.